RETURNS & EXCHANGES
Hi there and thanks for shopping at Lakewood Linens. Your satisfaction and seamless shopping experience is our priority.
Please enjoy your web shopping experience and note our full RETURN/ EXCHANGE POLICY along with the following guidelines to make it a smooth and easy return process.
We accept returns of unused merchandise within 7 days of delivery. (Item needs to be scanned by the shipping carrier within 7 days from when you receive your order). All sale purchases are FINAL SALE (No exchanges or store credits; no exceptions).
Please read our full policy first and email us to begin a return.
Once your return is approved, a return shipping label will automatically be sent to the email address associated with your order. It may take up to 2 business days to receive your return label. WE DO NOT ACCEPT DROP-OFF RETURNS at our store. All returns must be made via Lakewood Linens return shipping labels at the customer's expense. You will receive an email confirmation or refund within 2-10 business days of receipt of your return. Returns of 3 or more items per order will incur a restocking fee of $15 per item returned.
International Purchases: Customs and duties are the sole responsibility of the customer and all purchases shipped internationally are final sale.
If you want a different size or color of the item you purchased, or a different item altogether, please immediately place a new order for the item you would like to have to ensure it will still be in stock. The item being returned for exchange must follow all guidelines and criteria for items being returned. Please note that we offer one complimentary shipping label/exchange per order and customer must email us for free shipping code for an exchange. Exchanges after 14 days will not be accepted.
PLEASE NOTE THE FOLLOWING:
- Please include the box and all packaging in the return, and ensure your linen is folded as you received it,or we will have to charge a 15% restocking fee if any packaging is missing or damaged.
- Products will be not be returned to the buyer and will not be refunded if items are returned with any signs of wear.
- Sale or Discounted Items are final sale. Discount codes cannot be applied after checkout.
- If any item is returned after the 7 day return window, refund will be issued as a store credit. Returns received after 21 days from order date won't be accepted.
- Since we offer free exchanges, if you would like to return an exchange, the restocking fee is $15.
- Due to the nature of web orders and inventory tracking, your order is only confirmed once you receive a confirmation email that your order is being processed and/or out for delivery. The initial order confirmation just means we have received your order. It is not a guarantee that the product is in stock and will ship. Thank you for your understanding and we appreciate your patronage.
- While we will do our best to ensure you are satisfied with your purchase,
Defective merchandise must be reported within 14 days of receipt of the product.